As the Scottish Government announces the first phase to exit lockdown, we have assessed what it means for our practice.
Very little is changing for us during this phase. We are still risk assessing every case either by video or telephone. As our workload has increased and the restrictions have eased slightly, we are now no longer able to offer our medication delivery service. We now have scheduled pick up times at the practice.
We are not likely to be doing routine neutering until the Scottish Government announces we are in "Phase 3" of the lockdown exit, unless our veterinary surgeons have done a risk assessment and advised that it should be done before that. The consultation cost incurred in these circumstances will be taken off any future neutering costs.
During this human health crisis there are many animals that have missed preventative treatments and vaccinations. We have been in contact with all our clients who have been affected by this and prioritised making appointments for June onwards.
To prevent the emergence of preventable animal diseases, we are now also offering puppy and kitten vaccines. For anyone self isolating or at risk, we are risk assessing each case following the RCVS Guidelines https://www.rcvs.org.uk/setting-standards/advice-and-guidance/coronavirus-covid-19/
If any of the above applies to you, or you have received a recent reminder from us and we haven't been in touch, please contact us at the practice on 01314529277.
Both the Scottish and UK Government reinforced this week how vital it is in this unprecedented public health crisis, that people stay at home to save lives. We are told we have not reached the peak of this virus outbreak and social distancing and lockdown measures may continue for some time.
On the 9th of April we received updated guidance from the Royal College of Veterinary Surgeons and the British Veterinary Association that certain vaccinations could resume if risk assessed on an individual case basis. After a discussion with our clinical veterinary team and after having consulted with vaccine manufacturers and considering potential disease risks in our area, we have decided that, at this point, we are unable to begin offering this service again, as we believe that this does not reflect the current guidance given by the government*. We plan to review this alongside the Scottish and UK government advice regularly.
We understand how frustrating this must be for people whose pets are due vaccinations imminently and if you have any concerns regarding the wellbeing of your pet, please contact us at the practice where we will be happy to speak to you about your individual circumstances. Vaccinations can be booked in our diaries now for 6-8 weeks time (subject to government guidelines).
Your pet's welfare is extremely important to us and we continue to provide care to emergency and urgent cases, remote consultations and repeat medication and delivery services.
Thank you for your continued support.
The BVA have recently updated their guidelines on what is classed as "Essential Veterinary Care". We will be reviewing this alongside the continued social distancing directions from the government and will update you further next week.
Our delivery service is now up and running for your repeat medications and food. If your pet requires any flea or worm treatment, we are now able to dispense and deliver these. Please contact the practice for further details.
As we have had further direction from the government and our governing bodies, we have been working hard to put emergency measures in place over the last few days. Thank you for your patience.
Whilst we appreciate these restrictions are difficult for us all to adapt to, this is a very difficult time for all of us who work in the veterinary industry.
As vet practices, our jobs have always been about protecting animal health and welfare. During this unprecedented global human health crisis, we now find ourselves in a position where it is our main duty and priority to do everything we can to protect human health, particularly those in our community who are most at risk.
veterinary practices are doing what they can to absorb these new restrictions and put in place services to continue to try and support their clients.
With things everchanging, some will be struggling to put these in place as quickly as others, but we all, practices and clients alike, have a social responsibility to mitigate the risk to others and try to slow the spread of this devastating disease.
These conditions will be in place for the next 3 weeks, when they will be reassessed based on further direction from the government. We will update you again.
Should you need any further advice on any of the below, please contact our staff who will be happy to help you.
Before attending the practice for ANY reason, you will be asked these 5 public health questions:
o Have you or anyone in your household been diagnosed with COVID 19?
o Are you and your household self-isolating?
o Do you or anyone in your household have a cough, a fever or shortness of breath?
o Are you in a higher risk category? (Over 70, anyone with an underlying health condition, pregnant)
o Have you or a member of your household returned from abroad in the last 14 days?
The practice will give you direction and advice, should you answer yes to any of these questions.
• No routine appointments will be seen at the practice. We suggest you call back in 3 weeks when we hope the situation will have improved.
If in any doubt please contact us, but these will include:
o Boosters and any vaccinations. For any puppy and kitten vaccinations we advise you keep your pets protected, inside and away from other animals. If your pet is in the middle of a course done at our practice, it may need to be restarted. This will be done again free of charge.
o Neutering Surgery.
o Weigh and Worming and Weight Check Appointments.
o Anal Gland Emptying.
o Nail Clips.
o Routine Dentistry.
We have been endeavouring to contact all clients who have these routine appointments already booked, but if you have an appointment that falls into one of the categories above, please call the practice. If you do turn up for a routine appointment or procedure, we will not be able to see you.
Emergency Advised On-site Appointments:
OUR PRACTICE DOORS WILL REMAIN LOCKED AT ALL TIMES. NO CLIENTS ARE ALLOWED INTO PRACTICE. PLEASE TAKE DIRECTION FROM OUR STAFF. There are clear marked areas to maintain safe zones for you and our staff’s safety. These must be observed at all times.
o If you are attending for an emergency advised on-site appointment, when you arrive in readiness for your appointment time, please inform reception that you have arrived by telephoning the practice.
o Once the vet is ready, they will open the locked doors. PLEASE FOLLOW THE DIRECTIONS FROM OUR STAFF. YOU WILL NEED TO BRING YOUR MOBILE PHONE WITH YOU.
o Clients will not be allowed in the practice and at all time should stand behind the marked areas outside, to maintain the safe space from our staff.
Medication and Re-examination Checks, Repeat Prescription Ordering and Flea and Worm Treatment:
• Repeat Medications and Food:
o Due to supply and delivery demands on our suppliers, please order your medications and food in plenty of time. At present there is at least a 72-hour delay
from order to delivery, with some medications, (particularly human medicines) being longer. To maintain supplies at this difficult time, 1 months’ supply is being given.
o To support the government guidelines and prevent putting other people at risk, during these 3 weeks we have put a repeat medication and food delivery service in place. This is £3.98 more than our previous local delivery fee at £10, which will cover staff time, petrol and personal protection equipment. For clients who sadly have to have their pets euthansised and have chosen to have a private cremation, this will be free of charge.
• Flea and Worm Treatments
o NO FLEA AND WORM TREATMENTS ARE BEING DISPENSED IN THE NEXT 3 WEEKS.
We had previously attempted to post out routine treatments and medications, but due to the postal demands at the moment, many are not receiving them.
o If you are one of our Pet Healthcare clients, please contact the practice who can advise you.
• Medication Checks:
o During the next 3 weeks, all 2,3 and 6 month medication checks will be done via a telephone consultation. The 6 month physical medication checks are being postponed only and will need to be rescheduled once this public health crisis is over.
o We are hoping to have a video “telemedicine” service up and running very soon. Please keep an eye on our Facebook page for updates.
Changes to the Payment Process:
o Card payments only. All payments will be done over the phone.
o If your pet has been advised by our staff to have an emergency on-site appointment on the same day, a consultation fee will be charged on scheduling and this must be paid over the phone before attending. As further treatment may be required, payments will be required after your animal has been assessed and before any medications can be released.
We realise these are difficult times for all our clients and we hope you understand these measures are unavoidable, if we are to continue to provide you with veterinary services for your pets during this global health crisis.
IMPORTANT UPDATE 25/3/2020
Please bear with us as we put emergency measures in place to support you and your pets in our practice. We hope to have these all in place by the end of the week including a medication delivery service to support the government guidelines and to ensure your safety. We will update you again as soon as possible.
IMPORTANT UPDATE 23/3/2020
Due to the stricter measures announced by the government and a request for more enforced "social distancing" to reduce the spread of this disease, we are making some changes to our practice environment and service. To enable us to try and continue to maintain a veterinary service to you and your pets, the following changes are required. Please be aware, these are not optional, and all clients must comply with these requirements.
Please be aware that our Nicolson Street branch will be closed until further notice. Please contact our main site if you need any veterinary advice.
At yesterdays government update, the Prime Minister set out a number of social distancing measures to reduce the risk of infection from the spread of coronavirus. For those who remain well, are under 70 or do not have an underlying health condition, they are advised to limit their social contact where possible.
To enable us to continue to support you and your pets, whilst doing as much as we can to protect our clients and staff, we are reducing our appointment capacity so we can reduce the numbers of clients within our waiting room at any one time. So that we can continue to see the animals who need to be seen and treated, these cases will be prioritised and there will be less availability for routine vaccinations and health check appointments. We will endeavour to schedule these appointments, but there is likely to be a delay of several weeks for non-urgent routine appointments.
Please call us at the practice should you need to discuss your pet's care and we will continue to keep you updated as things change.
We have been informed by our normal supplier that due to the impact of Covid-19 on their internal staff and delivery drivers, there is likely to be a delay on deliveries to the practice.
As per our normal policy we need 24 hours for any repeat prescriptions, but we advise all clients to order these in plenty of time, as presently, they will not arrive at the practice until 48 hours after ordering.
Some medications used in human medicine are in short supply and may be unavailable from our normal supplier. Other options such as different suppliers and written prescriptions may be available for certain medications. Please call us at the practice should you need to discuss this.
Due to increased demand on all resources at the moment, we are restricting sales of food and waiting room items to 2 of the same product, to make sure we are able to continue to provide supplies to all our clients.
Due to the possible risk of contamination with cash handling, we are now only taking card payments.